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call forwarding
asked in Forward all company calls, FACC feature
In the Admin Portal the Auto Receptionist is setup to send calls to a Call Queue. At times we want to forward all compan...
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Jun 27, 2023 at 5:17am
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asked in Ring Group forwarding to Call Queue then back to Ring Group
I was reviewing some of the programming that RingCentral installers implemented during our installation a few years ago ...
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May 17, 2023 at 9:02am
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asked in Setting up multiple users to take calls
We have been told by RingCentral several times that our call queue is complex. Is there anyone with RingCentral that can...
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May 17, 2023 at 6:17am
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asked in How to implement masked calling?
Does RingCentral have a solution for virtual caller ID display? For example, in a ride-hailing scenario, drivers and pas...
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May 9, 2023 at 8:31pm
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asked in Setting Number of Rings before sending to voicemail while User on phone
We just migrated from another Ring Central system, and one the old setup, if a user was on the phone it would ring and n...
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May 5, 2023 at 11:04am
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asked in Automatic Extension Switching During Business Hours
How could I go about splitting the incoming calls from a certain extension to automatically switch over to a new extensi...
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May 4, 2023 at 7:47am
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asked in Call handling doesn't work when someone is on DND
Hello,We are having an issue where calls are not being forwarded to the next person in the call queue if the primary ans...
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Apr 26, 2023 at 8:15am
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asked in How do I transfer my main number to an external number?
I need to transfer the company main number to an external number...
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Apr 24, 2023 at 11:28am
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asked in How to block the ability to make new calls through the API while the current call is active?
Hi, I'm writing a microservice for my web application that will use the RC API to automatically make calls to phone...
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Apr 23, 2023 at 6:04am
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asked in Call forwarding to a cell phone but want missed calls to go to Ring Central Voicemail
Hi I am forwarding my ring central phone number to a mobile but its sending callers to the mobile phone voicemail instea...
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Apr 18, 2023 at 1:07pm
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